Please email billing@expeditioncommunications.com with any questions regarding the billing of your account.

Many factors can impact the quality and speeds of both LTE data and satellite internet. For LTE data may be throttled due to you reaching the monthly data threshold of your plan. Or if you use a Panorama X window antenna, you might want to try repositioning the antenna to a different location. For satellite bandwidth, you need to make sure that your antenna has a clear view of the sky, as trees, walls, and other obstructions can degrade service. Also, you can try to repoint your antenna as sometimes winds or bumps can impact signal strength. If these tips don’t help, you can contact technical support.

If your auto-deploy antenna is having trouble entering the network, power the system on and off a couple of times and try again. If it still does not connect to the network, you will need to contact the technical support team to confirm if your firmware is up to date and troubleshoot any other issues.