+1 (877) 410-8101

Technical Support Availability

Rapid Deployable Solution (RDS) Support – First Responders, Municipalities, & Government

Hours: 24/7, everyday
Phone Support: 1-877-343-4089
Email Support: rds-support@expeditioncommunications.com

Business Class Support

Hours: M-F 7am-7pm
Phone Support: 1-877-410-8101, option 1, then option 2
Email Support: technicalsupport@expeditioncommunications.com

Consumer Support – Peplink, LTE, and Satellite

M-F 8am-5pm Support
Phone support: 1-877-410-8101, option 1, then option 3
Email Support: technicalsupport@expeditioncommunications.com

Client Customer Service Portal

If you have an enterprise customer account with a login, click here.

Or you can email a dispatch request to dispatch@expeditioncommunications.com

FAQs

How do I cancel my service?

Please email billing@expeditioncommunications.com with any questions regarding the billing of your account.

Why is my service slow?

Many factors can impact the quality and speeds of both LTE data and satellite internet. For LTE data may be throttled due to you reaching the monthly data threshold of your plan. Or if you use a Panorama X window antenna, you might want to try repositioning the antenna to a different location. For satellite bandwidth, you need to make sure that your antenna has a clear view of the sky, as trees, walls, and other obstructions can degrade service. Also, you can try to repoint your antenna as sometimes winds or bumps can impact signal strength. If these tips don’t help, you can contact technical support.

Why is my satellite antenna not connecting to the Viasat network?

If your auto-deploy antenna is having trouble entering the network, power the system on and off a couple of times and try again. If it still does not connect to the network, you will need to contact the technical support team to confirm if your firmware is up to date and troubleshoot any other issues.

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