Customer Portal

We pride ourselves in accurately gauging the communication needs of our clients.  Through the installation and maintenance of iDirect, satellite internet and VSAT systems we achieve our primary goal:  customer satisfaction.

To that end, Expedition Communications offers an on-line internet based, self-service portal that stays open 24/7 to manage your business interactions in real-time.

 

Key Features Include:

Work Order Management:

Manage all your work orders with the greatest of ease.  Our portal maintains your work orders in one central location.  With the provided tools you are able to search, edit, schedule, and complete orders from anywhere you have an internet connection.  Search by status, sales person, assigned to, date ranges: order date, schedule date, completed on date, last customer contact, order, and job type.

Daily Dashboard Report:

Quickly view all the orders for the day, week, or other date range,  their current status, how many you have scheduled for each region, store, department, or other demographics. Quickly see updated information from the field via our Mobile Application.  You can also identify what jobs or appointments are in jeopardy of a late show by the technician or employee.

Quick Reporting:

No business management software would be complete without reporting.   However, our portal takes it a step further.  From 100′s of customizable dashboards and reports, we allow emailing of reports, downloading reports, and custom queries.  We can automate reports on a scheduler to run them and email out to as many people necessary.  Isn’t it about time you have full unrestricted control of your business?

We would like to hear from you so we can create an immediate solution to your communication needs.